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@TwitterSupport

Your official source for Twitter Support. Follow us for tips, tricks, and announcements.

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help.twitter.com
Joined December 2008
Born March 21
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  1. 13 hours ago

    And we’re back! We noticed some things weren’t working quite right and we just finished sorting them out. Sorry for the trouble!

    270 replies 166 retweets 899 likes
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  2. Nov 27

    We apologize for the confusion and concerns we caused and will keep you posted.

    182 replies 877 retweets 2,334 likes
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  3. Nov 27

    Beyond complying with GDPR, we may broaden the enforcement of our inactivity policy in the future to comply with other regulations around the world and to ensure the integrity of the service. We will communicate with all of you if we do.

    36 replies 705 retweets 1,833 likes
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  4. Nov 27

    We’ve heard you on the impact that this would have on the accounts of the deceased. This was a miss on our part. We will not be removing any inactive accounts until we create a new way for people to memorialize accounts.

    703 replies 8,157 retweets 13,220 likes
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  5. Nov 27

    This impacts accounts in the EU only, for now. We’ve always had an inactive account policy but we haven’t enforced it consistently. We’re starting with the EU in part due to local privacy regulations (eg, GDPR).

    59 replies 1,700 retweets 2,373 likes
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  6. Nov 27

    We’ve heard your feedback about our effort to delete inactive accounts and want to respond and clarify. Here’s what’s happening:

    427 replies 3,435 retweets 5,022 likes
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  7. Nov 26

    💬 First, we evaluate the volume and health of the conversation on a potential Topic. 💬 Then, we make sure the Tweets you see associated with the Topic are interesting and relevant. 💬 Over time, we’ll add more and more Topics for you to follow!

    81 replies 40 retweets 173 likes
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  8. Nov 26

    Want to see all Topics that are available to follow? Now you can browse them by category from your Topics page on iOS and ! We'll be adding new Topics you can follow each week. Here’s how we choose what becomes a followable Topic:

    60 replies 89 retweets 269 likes
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  9. Nov 25

    We recently received a report of a malicious software development kit available through third-party app stores that may have put some people who use Twitter for Android at risk. To keep your account safe, we would encourage you to read this post:

    149 replies 367 retweets 534 likes
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  10. Nov 21

    We’ve updated how you can use two-factor authentication, allowing you to enable it with or without a phone number. Here’s how to add extra security to your account using an authorization app, physical security key, or SMS text message:

    We're also making it easier to secure your account with Two-Factor Authentication. Starting today, you can enroll in 2FA without a phone number.
    270 replies 436 retweets 897 likes
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  11. Nov 21

    We’re always looking for ways to give everyone the ability to have more meaningful interactions. With this feature: 📄 Replies to a Tweet can be hidden only by the author 📄 Replies that are hidden aren’t removed -- anyone can see them using a new icon

    88 replies 115 retweets 261 likes
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  12. Nov 21

    The option to hide replies is now available to everyone around the world. After a successful experiment, we found that it’s a useful way to manage conversations and hide distracting, off-topic replies. Here's more on what we learned:

    129 replies 395 retweets 715 likes
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  13. Retweeted
    Nov 20

    Tweet scheduling on ? Yes please! Starting today, we’re experimenting with bringing one of ’s handiest time-saving features into Twitter. Tell us what you think if you’re part of the experiment.

    156 replies 449 retweets 998 likes
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  14. Nov 20

    Getting around and Twitter Lite just got better. Now, you can easily get to your Home, Explore, Notifications, and Messages tabs with the new bottom navigation bar!

    131 replies 103 retweets 338 likes
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  15. Retweeted
    Nov 18

    We’ve updated our policies regarding Lists, including how to report them. The change is coming to iOS today with Android and Web support coming soon. Learn more:

    175 replies 313 retweets 578 likes
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  16. Nov 13

    See a topic, follow a topic! Customize your timeline with Tweets, people, events, and ads about topics that interest you. You’ll now see an option to follow relevant topics in your timeline and search results. When you tap "Follow", your profile will show you follow that topic.

    0:46
    Hot takes? Always. Hot topics? Brand new. Now you can follow specific topics to discover the Tweets you care about.
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    385 replies 148 retweets 521 likes
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  17. Nov 5

    A fix for the auto-scrolling bug is rolling out now! Thanks for your patience while we worked on this. Please update your iOS app to version 8.1.5 when it becomes available for you.

    420 replies 804 retweets 1,571 likes
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  18. Nov 4

    We know your timeline auto-scrolling on iOS is frustrating and we’re sorry for the inconvenience. We’re working on fixing this now. Thanks for sticking with us.

    901 replies 1,267 retweets 4,189 likes
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  19. Oct 31

    Looking to refresh your account? Perhaps a new username is in order. Changing your username won’t affect your existing follower count, DMs, or replies. So go ahead and switch things up!

    553 replies 175 retweets 526 likes
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  20. Oct 24

    We fixed this! New follower counts are now viewable in . But note that new follower counts for August and September may not be accurate because of the outage.

    309 replies 138 retweets 447 likes
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